Thanks Wendy. I was able to get hold of a thermos I could use, thanks to your caring thoughts and suggestions

Thanks Deb, glad that we could suggest another retailer in Bairnsdale that could help you.

I recently purchased some much sort after Wild magazine back issues.
Service was super quick from very friendly staff. Postal mail order and goods pricing was great.
Would recommend the team.

Thanks Gary, for your review. Enjoy your WILD magazines.

Thanks for the great service. We bought a vest that we have been trying to replace for a quite a while and we were delighted to find that Wendy and David not only had it in stock, but also had a choice of colours! Great purchase and great service. Will drop in and say hello next time we are in the area.

Thanks Mary for your five star rating. The pictures that you sent us of the old vest was very entertaining. We hope that your husband gets many years out of his new sherpa lined vest. Wendy

Laslo Gemes
2 reviews • 2 photos
starstarstarstarstar 13 hours ago New
Wendy from bairnsdale camping and outdoors was very helpfull and prompt with suggestions for a problem i had with a blocked gas jet on a 2 burner camping stove thank you again Laslo


Bairnsdale Camping & Outdoors
Owner
12 mins ago
Your reply is taking a little longer to review. It may take up to three days to be published.
Thanks Laslo for your positive review. We hope you have no more problems with your camping stove. Wendy.

David and Wendy have excellent knowledge and if it's not in the store, most likely they can source it for you. 10/10 for service and expertise.

Reply by BCO: Thanks Pao for your lovely comments. Yes, where possible we do try to source stock or information for our clients.

Such a helpful person who answered my phone call. She knew exactly what I was looking for as my lantern is a 10 year old model. The lady went over and beyond her explanations of the product in question and what may be the problem. If I lived on the mainland, I would certainly do business with this camping shop.

Thanks for your kind review Lizzie

The store displayed the return policy which stipulates change of mind returns were accepted. They refused to return full refund, only agreed to refund minus $10 which was not stipulated anywhere in the policy and is a total breach of consumer law. Avoid this store!

Sorry, Kayla, but we do not recognize you as a customer. However, your information above it not correct. On our front counter where customers pay for their goods - there are two signs about return policy. One from ACCC that states you are not entitled to a refund or exchange for 'change of mind'. We suggest that you go to the ACCC.gov.au and check for yourself. Our own return policy sign states we charge a fee for 'change of mind'. Come in and read both for yourself. Or make an appointment with us via the website so that both David and Wendy can speak to you in person.

I can not find anywhere that sells globes for my Rechargeable Retro Lantern #5312-1021

Reply: Donna we are a little perplexed as to why you would give us a 1 star review regarding the Rechargeable Retro Lantern #5312-1021. We can not see where you have made contact with us to see if we could help you with your request for this product. The globe has been very difficult to get for years and much bigger 'box stores' are in the same situation as us - NOT being able to get stock!!! The supply of this product from the American producer into the Australian market is beyond our control. Did you leave the 'big box stores' a one star review???? Or do you like picking on small family owned and operated business???? Had you made contact with us - we may have had a suggestion where you 'might be able' to get this product.