Product Warranty and Return Procedure

All our camping and outdoor products are covered by a warranty to assure quality, performance and reliability. Your satisfaction is our priority.

The warranty period and conditions are as determined by the manufacturer and can vary. In many cases you will have the option to contact the manufacturer direct to discuss particular faults or issues of concern.

Any product that is confirmed to be defective or does not meet the standards and purposes advertised by the manufacturer or Bairnsdale Camping & Outdoors within the specified warranty period will be either replaced, repaired or the purchase price refunded.

You must retain your invoice or receipt as proof of the date of purchase.

Warranty Return Procedure

Please contact Bairnsdale Camping & Outdoors by telephone or email before returning any goods to us under warranty. We will require your advice as to exactly why the item is being returned, what fault occurred, etc.

• Please note that you must pay the cost of packing and sending goods back to Bairnsdale Camping & Outdoors under warranty.
• Otherwise, bring the product back to our store.

Upon confirming the fault reported to be a valid claim under the terms of warranty, Bairnsdale Camping & Outdoors will either repair or replace the item, or arrange to refund the purchase price (excluding freight).

• When Bairnsdale Camping & Outdoors elect to repair or replace a product under warranty, we will pay the freight to send the item back to you.

“Change Of Mind” Return Policy

Please note that Bairnsdale Camping & Outdoors will not accept any item returned simply because you “changed your mind” or “did not use” the goods.

• Consumer Affairs Victoria states that “a store does not have to give a refund or replacement if a customer simply changes their mind about a product”.
• Australian Competition and Consumer Commission states that “Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy.”

Accordingly, please choose carefully.