Bairnsdale Camping & Outdoors Contact Details and Reviews

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Published
27th October 2023

If you would like further information about any of our camping gear, please feel free to contact Bairnsdale Camping & Outdoors by telephone or email. Your enquiry will be welcome.

Telephone

(03) 5153 1497

David Neale and Wendy Brownrigg
Bairnsdale Camping & Outdoors
220 Main Street
Bairnsdale VIC 3875
Australia

ABN 30 174 749 851

Price Range : $1 to $2,000

Trading Hours



Open most public holidays from 10:00 am to 2:00 pm.
Closed Christmas Day.

What our customers say

Customer satisfaction is our primary focus. What you think about our product range and customer service is very important to us. Your feedback is always welcome and most helpful. Read the comments our customer's have submitted to date.

  • Please do accept our invitation to submit your own personal review about your shopping experience at Bairnsdale Camping & Outdoors.
  • You can review our business below, and also on oogle, Facebook and Trip Advisor.

 

35 Reviews - Average 4.7 / 5 (Show All)
Replacement light globes
- 30th December 2023
I can not find anywhere that sells globes for my Rechargeable Retro Lantern #5312-1021

Reply: Donna we are a little perplexed as to why you would give us a 1 star review regarding the Rechargeable Retro Lantern #5312-1021. We can not see where you have made contact with us to see if we could help you with your request for this product. The globe has been very difficult to get for years and much bigger 'box stores' are in the same situation as us - NOT being able to get stock!!! The supply of this product from the American producer into the Australian market is beyond our control. Did you leave the 'big box stores' a one star review???? Or do you like picking on small family owned and operated business???? Had you made contact with us - we may have had a suggestion where you 'might be able' to get this product.
Thankyou
- 02nd November 2023
Thanks Wendy. I was able to get hold of a thermos I could use, thanks to your caring thoughts and suggestions

Thanks Deb, glad that we could suggest another retailer in Bairnsdale that could help you.
Hard to Find Replacement Jet for Gas Lantern
- 20th October 2023
Great service and helpful advice as well as providing an out of production part for my gas lantern at a great price.

Thank you MW for your kind review.
Simple, seamless and courteous.
- 16th July 2022
My order arrived promptly - the entire process was simple and seamless. David and Wendy informed me at every stage - they took the time ! - old school service and courtesy . Thank you.

Thank you for your review Joe.
gas hose for a companion stove
- 21st April 2022
thanks for your service. seems rarity of parts is not a problem for you. all fitted and working well. thanks again pm.

Thank you Peter. Happy Camping
Great service, fast delivery
- 21st April 2022
We searched everywhere for new jets for our camp stove. Rang Wendy , who was very helpful and the parts were posted that day. Amazingly they arrived in Moe next day. Thanks guys, very happy with your service.

From BCO:
Thanks Jan for your wonderful review. We are also amazed that the gas jets got to you so quickly. Hope that you cook up a storm on your camping stove. Wendy.
Would not honour return policy
- 05th December 2021
The store displayed the return policy which stipulates change of mind returns were accepted. They refused to return full refund, only agreed to refund minus $10 which was not stipulated anywhere in the policy and is a total breach of consumer law. Avoid this store!

Sorry, Kayla, but we do not recognize you as a customer. However, your information above it not correct. On our front counter where customers pay for their goods - there are two signs about return policy. One from ACCC that states you are not entitled to a refund or exchange for 'change of mind'. We suggest that you go to the ACCC.gov.au and check for yourself. Our own return policy sign states we charge a fee for 'change of mind'. Come in and read both for yourself. Or make an appointment with us via the website so that both David and Wendy can speak to you in person.
Primus Stove Jets
- 20th October 2021
My ancient Primus Deluxe works again like new!
The replacement jets are perfect.

Thank you David and Wendy!

Thanks Jono for your kind review. We hope that you have many years of camp cooking on your Primus.
Fast, friendly and overall awesome.
- 14th March 2021
The responses were fast, educated and informative. Highly recommend.
Thanks Walt.
A very helpful business.
- 17th March 2020
I live on the Sunshine Coast in Qld and had no luck in sourcing a new hose for a Companion camp stove ( still in excellent condition) I had purchased some 40 something years ago. I found Bairnsdale Camping & Outdoors on line and emailed them what I was after. The part is now on it's way and the rest is history. What a gem of a business. Pity businesses up here couldn't try a little more.

Thanks Keith for your review. We hope that you get many more years out of your Companion Stove.
Spares for lanterns
- 12th November 2019
Such a helpful person who answered my phone call. She knew exactly what I was looking for as my lantern is a 10 year old model. The lady went over and beyond her explanations of the product in question and what may be the problem. If I lived on the mainland, I would certainly do business with this camping shop.

Thanks for your kind review Lizzie
Primus parts
- 13th July 2018
Another Primus LPG stove owner that you were able to help with jets.
I had searched the internet and found no suppliers in Europe or the UK.
You were able to supply, and once payment was sorted (thank you for sorting that out), Australia Post (& NZ Post) delivered them to me.
Delivery time was about what I expected from overseas.
Based on my experience, I would recommend you to anyone looking for Primus parts. Thank you.

Response from owner:
Thank you for letting us know that they have arrived and worked ok for you.
We enjoy the challenge of being able to solve problems with camping stoves and gas lights. I believe it is a real pity to throw away something that it is possible to fix.
Thank you for your business.
David.
Excellent product knowledge and after sale service
- 26th January 2018
I bought an expensive, well known brand of walking boots at Wendy and John’s shop. When I tried them on in the shop they fitted comfortably but after a few weeks they became very uncomfortable in the toe area. As they were still under warrantee Wendy sent them back to the manufacturers who refused to accept that there was a problem. Because Wendy was able to identify the fault, after several phone calls and emails on my behalf from both Wendy and John they were finally able to convince the manufacturers to honour the warrantee and I received a brand new pair of 300.00 boots!

Response from Wendy.
Thank you for your understanding and support during our long running battle with the boot company. We have since taken the issue up with the M.D of the company and we have been assured that there warranty staff are going to be better trained.
Excellent product knowledge and after sale service
- 26th January 2018
I bought an expensive, well known brand of walking boots at Wendy and David’s hop. When I tried them on in the shop they fitted comfortably but after a few weeks they became very uncomfortable in the toe area. As they were still under warrantee Wendy sent them back to the manufacturers who refused to accept that there was a problem. Because Wendy was able to identify the fault, after several phone calls and emails on my behalf from both Wendy and David they were finally able to convince the manufacturers to honour the warrantee and I received a brand new pair of 300.00 boots!

Response from Wendy:
The company was way out of line and not accepting the warranty in the first place. We were glad to go into 'bat' for you and resolve the issue in the best interests of you and our business. You did the right thing in the first place and keep a copy of your receipt to show when the boots were purchased and that they were purchased from us. We are happy to hear that the replacement boots are being put to good use.
Good service and competitive pricing
- 01st December 2017
We have always regarded Dave and Wendy's store as our preferred camping and outdoors equipment supplier.
Today I made a modest purchase from their shop, and was pleased to discover that their unit price for the items I was after was 1/2 to 1/3 of that of two other camping stores in Bairnsdale. Plus helpful advice, and respectful and courteous service.

BCO Comment: Thanks Rob for your positive review. It is appreciated. We often get comments like yours about our lower prices on some goods compared to the box stores.
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