Customer Reviews about Bairnsdale Camping & Outdoors

03rd November 2012
Article Publisher

Proprietors David Neale and Wendy Brownrigg first opened Bairnsdale Camping & Outdoors in 1996. Since there was already a franchised disposals store in town, they decided to widen the marketplace and source stock of a higher quality, a more specialised nature and wherever possible Australian made. This business policy still exists today.

You can find Bairnsdale Camping & Outdoors at 220 Main Street in Bairnsdale, Victoria. We are just a few doors down from McDonalds. Call in and discover a huge range of camping and outdoor products rarely seen outside of large metropolitan areas. We stock everything you will need to best enjoy your camping and outdoor adventures, holidays and leisure time in the beautiful East Gippsland area.

Customer satisfaction is our primary focus. What you think about our product range and customer service is very important to us. Your feedback is always welcome and most helpful. Read the comments our customer's have submitted to date.

  • Please do accept our invitation to submit your own personal review about your shopping experience at Bairnsdale Camping & Outdoors.
 
23 Reviews - Average Rating 5 / 5 (Show All)

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Excellent product knowledge and after sale service

- 26th January 2018

I bought an expensive, well known brand of walking boots at Wendy and John’s shop. When I tried them on in the shop they fitted comfortably but after a few weeks they became very uncomfortable in the toe area. As they were still under warrantee Wendy sent them back to the manufacturers who refused to accept that there was a problem. Because Wendy was able to identify the fault, after several phone calls and emails on my behalf from both Wendy and John they were finally able to convince the manufacturers to honour the warrantee and I received a brand new pair of 300.00 boots!

Response from Wendy.
Thank you for your understanding and support during our long running battle with the boot company. We have since taken the issue up with the M.D of the company and we have been assured that there warranty staff are going to be better trained.


Excellent product knowledge and after sale service

- 26th January 2018

I bought an expensive, well known brand of walking boots at Wendy and David’s hop. When I tried them on in the shop they fitted comfortably but after a few weeks they became very uncomfortable in the toe area. As they were still under warrantee Wendy sent them back to the manufacturers who refused to accept that there was a problem. Because Wendy was able to identify the fault, after several phone calls and emails on my behalf from both Wendy and David they were finally able to convince the manufacturers to honour the warrantee and I received a brand new pair of 300.00 boots!

Response from Wendy:
The company was way out of line and not accepting the warranty in the first place. We were glad to go into 'bat' for you and resolve the issue in the best interests of you and our business. You did the right thing in the first place and keep a copy of your receipt to show when the boots were purchased and that they were purchased from us. We are happy to hear that the replacement boots are being put to good use.


Good service and competitive pricing

- 01st December 2017

We have always regarded Dave and Wendy's store as our preferred camping and outdoors equipment supplier.
Today I made a modest purchase from their shop, and was pleased to discover that their unit price for the items I was after was 1/2 to 1/3 of that of two other camping stores in Bairnsdale. Plus helpful advice, and respectful and courteous service.

BCO Comment: Thanks Rob for your positive review. It is appreciated. We often get comments like yours about our lower prices on some goods compared to the box stores.


Nomad 70 jets

- 01st September 2017

Thank you very much. Communication was great and you provided a great service with the jets arriving yesterday. Much appreciated. Lorraine

BCO response: Thanks Lorraine for your favourable review. We are glad to hear that the Nomad jets got to you safely. Happy cooking.


Bushman 2 cuppa kettles

- 17th August 2017

Thank you for your help and service first class

BCO reply:
Thanks Ken for your positive review and supporting our business. The Bushman 4 cuppa kettles are a great product - but more importantly they are locally made in our region.


Found hard to find jets !

- 14th August 2017

Have had a Primus gas stove since I inherited it from my parents . It must be 50 years old . What a pleasure to find a source of the correct replacement jets for it . Ordered them on Thursday , Received them on Monday . What excellent service . In a world of throw away consumer goods , great to be able to keep a good stove going .

BCO response:
Thanks Dave for your review. We hope that you get many more years out of your family treasure. Happy cooking.


Great Service

- 14th April 2017

Great service and advice from people who care, everything that was promised happened within the time frame quoted. Thanks for your great service will definitley business again .

Thanks for your great comments Shane. We appreciate you supporting our family owned and operated business.


Primus replacement gas jet

- 20th March 2017

I have a 30 year old plus primus president gas cooker which I couldn't find a jet for at all the major camp shops like BCF, Anaconda and others in Queensland. I stumbled across Bairnsdale Camping and Outdoors on google and made contact with David via email. After David replied I made contact via phone and told me he thought he had the jet required and sent it to me via post. I put the jet in and the stove works like a charm. Thanks for the great service. Highly recommended.

Thanks Anthony. It is great to hear that the gas jets works as we expected it to. We appreciate your support of our family business.


Excellent advice choosing a toilet

- 16th December 2016

It turns out not all toilets are created equally. Fortunately, David at Bairnsdale Camping could point me to the Cam-Poe galvanised steel toilet which suits our needs for a sturdy, semi-permanent bush toilet and seat that will be used with a long drop earth closet. This will last a long, long time.

The Cam-Poe is a rarity now. It is NOT one of the many varieties of portable and lightweight ones requiring plastic bags and chemicals to work.

Thanks for your geat advice, Dave.

Response from BCO - Thanks Stephen for your great review. It was a pleasure to give you good advise. David.


Stove Replacement Knobs

- 25th October 2016

I needed replacement knobs for my Jackeroo 1095 stove. Dave and Wendy could not have been more helpful. They asked a few questions, we agreed on a replacement which I received in a few days, they work perfectly. Thoroughly recommend them.

Response from BCO: Thanks Stuart, we are pleased that you received the stove knobs.


Five star comment

- 23rd April 2016

No comments - just five stars.

Response by BCO : Thank you for your five star rating Ninja.


A Happy Shop

- 23rd February 2016

A happy shop that were happy to make a sale and help us find what we needed. With a lot of camping competition in town opposite the highway, they try to do their best with customer service.

Response by Wendy Brownrigg, Bairnsdale Camping and Outdoors : Thank you very much for your very favorable review. We take pride in providing our customers with correct information on products and also giving excellent customer service. We like to provide the same level of service to our customers, as we would like to receive. Next time you are in the shop, please introduce yourself as we would like to personally thank you.


Excellent knowledge

- 22nd February 2016

David and Wendy have excellent knowledge and if it's not in the store, most likely they can source it for you. 10/10 for service and expertise.

Reply by BCO: Thanks Pao for your lovely comments. Yes, where possible we do try to source stock or information for our clients.


Expertly run by experts

- 14th February 2016

What a pleasant change to find a locally owned store with staff who actually know what they are talking about and sell you the right product for your specific needs. A very pleasant change from the mass marketing of many. Great service and just as good value as the bigger stores who claim unsuccessfully to be the best around. Here you get it right first time with the help of the staff. The service and knowledge is free.

Friendly

- 14th January 2016

A happy shop that were happy to make a sale and help us find what we needed. With a lot of camping competition in town opposite the highway, they try to do their best with customer service.

Response by Wendy Brownrigg : Thank you very much for your positive review. We really enjoy engaging with our customers to find out their wants and needs, and we are pleased that we could help you on your last visit. We like to treat our customers the way that we would like to be treated. Please make yourself known to us on your next visit.


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